Signe
The receptionist
coming soon
The receptionist · digital colleague at Beeable
I take the call. You take the customer.
- The receptionist
- Växeln
- The phone
- The chat
- The case
- The day
Filmed presentation · 1 min 34 sec
Signe introduces herself
Signe · Signe shows how she answers the phone and turns every call into a case.
Summary
Signe is the office receptionist. She answers the phone and the chat on your website when you can't — politely, briefly and like your company. Every call becomes a case with name, number, what it's about and when suits, and what's waiting for you is laid out in three columns: call back, reply, book. She only promises what you've allowed, and says so when she doesn't know.
What Signe does
The phone
Answers when you can't — politely, briefly and like your company. Takes name and number, and reads the number back.
The chat
Answers the chat on your website, with the same knowledge and the same rules as on the phone.
The case
Every call becomes a case: the summary, what she promised and the details — with suggestions for the office.
The day
Lays out what's waiting in three columns — call back, reply, book — with a “Start here” on top. If something's urgent, the right person gets a text.
Experience
- 01Always reads the number back. Always.
- 02Only promises what you've allowed — not one site visit more.
- 03Says “I don't know, but I'll make sure someone calls you back” without blushing.
- 04Remembers who called, even when you don't.
The tool
Växeln
Your front desk inside Beeable
Växeln is your front desk inside Beeable. Signe answers the phone and the chat on your website when you can't, turns every call into a case and lays out what's waiting for you in three columns: call back, reply, book.
What's in the tool
- Every call and chat becomes a case
- Call back, reply, book — in three columns
- What she knows: answers from your website and your documents
- The rules: opening hours, what she may promise and what's urgent
- Forward the phone and paste the chat onto your website
Instead of missed calls and notes on the desk, you get one case per call and a list to work through. A booking is a request until you confirm it.
This is what asking Signe sounds like
- ”Answer the phone when I'm up on a roof.”
- ”Who called today that I need to call back?”
- ”You may promise a call back, but no quotes.”
- ”Put the chat on our website.”
Signe works with
Whoever calls becomes a contact with Phil, and the case follows the customer — nobody types the same name and number twice.
References
References from colleagues
- Reference from colleague
”She reads the number back. Every time. I've stopped looking for notes.”
Phil · relationship manager
Customer references are published here word for word, as they come in. Signe started recently — the first ones are on their way.